ORDER BY PHONE: 1 (800) 676-5270

FREQUENTLY ASKED QUESTIONS
1. How does Induction cooking work?
An induction cooktop is comprised of a series of burners called induction coils (based on magnetic principles). These coils generate magnetic fields that produce a warming reaction in steel and iron-based pots and pans. In this way, heat is generated in the cookware and not on the cooktop surface, which is much more energy-efficient than traditional gas or electric ranges. Induction cooking is the most eco-friendly way to prepare meals because the method releases no toxins into the environment. Induction cooking emits no flame, so less residual heat is produced in your kitchen. The NuWave Precision Induction Cooktop remains cool to the touch where the magnetic surface is not activated.
2. Why does Induction cooking need specific cookware?
Since induction technology is based on magnetic principles, the cookware used with it must have a ferrous (iron-based, magnetic) bottom. Some types of cookware are made of naturally magnetic metals (such as pure iron), while others are rendered magnetic by "sandwiching" a thin layer of a ferrous metal in the base. This base layer will be affected by the magnetic field of the induction cooktop, distributing the heat. Tri-ply, high-quality stainless steel and cast iron cookware are compatible with induction cooktops. Copper, glass and aluminum cookware will not work unless they have a sandwiched magnetic base. Medium to heavy gauge pots and pans are optimal.
3. Are my current pans compatible with the NuWave Precision Induction Cooktop?
There are three simple ways to check if your existing cookware or future cookware purchases are designed for use with the NuWave Precision Induction Cooktop:

1) An induction symbol will be printed on the bottom of the cookware.
2) Place a small amount of water in a pot or pan. If induction compatible, water will start to boil.
3) A magnet is typically a great indicator. If it sticks to the bottom of the cookware, this typically means the pot or pan is induction ready. However there are instances where the cookware's magnetic properties may not be strong enough for the pot to work efficiently.

Examples of compatible cookware:
• All NuWave Precision Cookware(Uniform heat distribution)
• Enameled iron and steel
• Stainless steel with a magnetic base
• Cast iron

Examples of Non-induction compatible cookware:
• Copper
• Glass
• Aluminum
• Pottery type vessels

4. When using the NuWave PIC, which parts will become heated?
The heating surface is located within the 8-inch ring, although you can use cookware up to 12 inches in diameter. There are no open flames and the NuWave Precision Induction Cooktop remains cool to the touch where the magnetic surface is not activated.
5. Why is the NuWave PIC more beneficial than a traditional gas or electric stovetop?
The NuWave Precision Induction Cooktop is efficient, safe, fast and easy to clean. And because you can program cook times and temperatures from warming to searing, almost any food will cook to perfection. And unlike a traditional range, this product is portable. The NuWave PIC may be used indoors or out - if anywhere an electrical outlet is available. Take your PIC with you when camping or boating. The unit is perfect for college dorms, offices, family gatherings, buffets - the list is nearly endless.
6. How do I know when the NuWave PIC starts working?
Press "Start." If an "E1" message is not visible on the display, the pan and the food will start to heat instantly. By pressing "Pause/Clear" the heating process will be interrupted. When you press "Start" it will continue cooking.
7. What are the temperature equivalents of the six heat settings (degrees Fahrenheit)?
Low: 100°F (37°C) / Warm
Med-Low: 175°F (79°C) / Simmer
Med: 275°F (135°C) / Steam
Med-High: 375°F (191°C) / Stir/Deep Fry
High: 425°F (218°C) / Boil/Saute
Max/Sear: 575°F (302°C) / Sear
8. How may I contact customer service?
M-F 8am to 4:30pm CST
1-855-742-2665
help@nuwavenow.com
www.nuwavepic.com

NuWave Precision Induction Cooktop
1755 N. Butterfield Road
Libertyville, IL 60048

9. How do I order the NuWave PIC?
Customers can place an order for the PIC by calling 1-800-676-5270 or by clicking here.
10. Is the NuWave PIC safe for use by those with pacemakers?
Scientific tests have proven that induction cooktops do not pose a risk to health. However, persons with a pacemaker should keep a minimum distance of two feet from the NuWave PIC while it is operating. Those who use oxygen should also remain a safe distance from induction cooktops. And as an added safety precaution, aerosol (spray) products should not be used in proximity to the PIC.

While induction cooktops are not recommended for use by those with the conditions described above, Hearthware, Inc., the proud maker of the PIC, is pleased to inform customers that its flagship product, the NuWave Oven Pro poses no risk to individuals with pacemakers. The NuWave helps anyone prepare healthy, delicious, fast meals from frozen! www.NuWaveOven.com
11. Can I use the PIC for canning?
With its ability to accommodate up to a 50-pound weight load on the cooktop surface, the NuWave PIC is ideal for those who enjoy canning. Also, as the PIC may be plugged into any standard electrical outlet, many canners find it convenient to use the appliance outdoors when preparing fruits, vegetables and other foods for seasonal storage
12. How much wattage is required in order to operate the NuWave Precision Induction Cooktop?
The PIC uses much less energy than a conventional gas or electric range. 1500 watts at the highest temperature setting (Sear) is all you need to enjoy portable, precise induction cooking. The cooktop may be plugged into any standard electrical outlet.

For those cooking on the road or open water, operation of the NuWave PIC requires 12.5 amps when used on an RV or boat.

Please note this information is based on line voltages registering 120V. Consult the chart below for wattage use varying by setting.

Temperature Setting Watt Setting

Low(100F~170F)

600W

Med-Low(175F~270F)

600W

Med(275F~370F)

800W

Med-High(375F~420F)

1000W

High(425F~560F)

1200W

Sear

1500W

13. What if I don't have/never received my manuals and cooking guides?
Don't worry! You can always download printed support materials here.

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