FAQCustomer Service Hours: Monday - Friday | 8:00am - 4:30pm CST | help@nuwavenow.com
FAQ
Customer Service Hours:
Monday - Friday | 8:00am - 4:30pm CST
help@nuwavenow.com

What questions do you have about the NuWave PIC?
1. How does NuWave Precision Induction Cooktop (PIC) work?
The NuWave Precision Induction Cooktop (PIC) uses induction technology. The secret is an internal copper coil. This coil generates a magnetic field within your steel and iron-based pots and pans. The magnetic field causes molecules in the pots and pans to begin vibrating rapidly, creating heat, so the cookware itself heats the food. In this way, heat is generated in the cookware and not on the cooktop surface, a process which is much more energy-efficient than cooking with traditional gas or electric ranges. Cooking with the NuWave PIC is the most efficient and safest way to prepare meals, when used as directed. Since it doesn’t use gas, there are no toxic gases or fumes released into the environment either. You’ll be able to enjoy less residual heat in the kitchen thanks to the NuWave PIC’s lack of open flames and hot coils.
2. Why does induction cooking need specific cookware?
Since induction technology is based on magnetic principles, the cookware used with it must have a ferrous (iron-based, magnetic) bottom. Some types of cookware are made of naturally magnetic metals (such as pure iron), while others are rendered magnetic by "sandwiching" a thin layer of a ferrous metal in the base. This base layer will be affected by the magnetic field of the induction cooktop, distributing the heat. Tri-ply, high-quality stainless steel and cast iron cookware are compatible with induction cooktops. Copper, glass and aluminum cookware will not work unless they have a sandwiched magnetic base. Medium to heavy gauge pots and pans are optimal.
3. Are my current pans compatible with the NuWave Precision Induction Cooktop?
There are three simple ways to check if your existing cookware or future cookware purchases are designed for use with the NuWave Precision Induction Cooktop:

1) An induction symbol will be printed on the bottom of the cookware.

2) Place a small amount of water in a pot or pan. If induction compatible, water will start to boil.

3) A magnet is typically a great indicator. If it sticks to the bottom of the cookware, this typically means the pot or pan is induction ready. However, there are instances where the cookware's magnetic properties may not be strong enough for the pot to work efficiently.

Examples of compatible cookware:
• All Duralon™ Healthy Ceramic Non-Stick Cookware and other NuWave Cookware
• Enameled iron and steel
• Stainless steel with a magnetic base
• Cast iron

Examples of Non-induction compatible cookware:
• Copper
• Glass
• Aluminum
• Pottery type vessels
4. When using the NuWave PIC, which parts will become heated?
The heating surface is located inside the appliance's larger red ring. There are no open flames and the NuWave Precision Induction Cooktop remains cool to the touch where the magnetic surface is not activated.
5. Why is the NuWave PIC more beneficial than a traditional gas or electric stovetop?
The NuWave Precision Induction Cooktop is efficient, safe, fast and easy to clean. And because you can program cook times and temperatures from warming to searing, almost any food will cook to perfection. And unlike a traditional range, this product is portable. The NuWave PIC may be used indoors or out - if anywhere an electrical outlet is available. Take your PIC with you when camping or boating. The unit is perfect for college dorms, offices, family gatherings, buffets - the list is nearly endless.
6. How do I know when the NuWave PIC starts working?
Place your cookware on the PIC and press "Start." If an "E1" message is not visible on the display, the pan and the food will start to heat instantly. By pressing "Pause/Clear" the heating process will be interrupted. When you press "Start" it will continue cooking.
7. What are the temperature equivalents of the six main temperature settings?
Low: 100°F (37°C)
Med-Low: 175°F (79°C)
Med: 275°F (135°C)
Med-High: 375°F (191°C)
High: 425°F (218°C)
Max/Sear: 575°F (302°C)
8. Is the NuWave PIC safe for use by those with pacemakers?
Scientific tests have proven that induction cooktops do not pose a risk to health. However, persons with a pacemaker should keep a minimum distance of two feet from the NuWave PIC while it is operating. Those who use oxygen should also remain a safe distance from induction cooktops. And as an added safety precaution, aerosol (spray) products should not be used in proximity to the NuWave PIC.
9. Can I use the NuWave PIC for canning?
With its ability to accommodate up to a 50-pound weight load on the cooktop surface, the NuWave PIC is ideal for those who enjoy canning. Also, as the PIC may be plugged into any standard electrical outlet, many canners find it convenient to use the appliance outdoors when preparing fruits, vegetables and other foods for seasonal storage
10. How much wattage is required in order to operate the NuWave Precision Induction Cooktop?
The NuWave PIC uses much less energy than a conventional gas or electric range. 1300 watts at the highest temperature setting (Sear) is all you need to enjoy portable, precise induction cooking. The cooktop may be plugged into any standard electrical outlet.

For those cooking on the road or open water, operation of the NuWave PIC requires 10.83 amps when used on an RV or boat.

Please note this information is based on line voltages registering 120V. Consult the chart below for wattage use varying by setting.

Temperature Setting Watt Setting
Low(100F~170F)           600W
Med.Low(175F~270F)   600W
Med(275F~370F)          800W
Med.High(375F~420F) 1000W
High(425F~560F)         1200W
Sear                              1300W
11. How may I contact customer service?
Our customer service representatives are available to assist you with any questions or comments you may have. To speak with our live agents, please call 1-877-689-2838 or email help@nuwavenow.com, Monday through Friday, 8:00am - 4:30pm. CST
12. What if I don't have/never received my manuals and cooking guides?
Don't worry! You can always download printed support materials here.

NuWave PIC2 Manual & Cookbook
• NuWave PIC2 Quick Start Guide
     o English
     o Spanish
NuWave PIC Gold Manual
NuWave PIC Gold Quick Start Guide
NuWave PIC Titanium Manual
NuWave PIC Titanium Quick Start Guide
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NuWave Cast Iron Griddle